About Knox Auto Carpets,
Knox Auto Carpets, a trusted name in Australian automotive manufacturing since 1982, was experiencing major operational strain.
With outdated systems, poor communication infrastructure, cybersecurity risks, and rising overheads, the business had reached a plateau. To scale and thrive, they needed a digital transformation across every part of the business.
2x
retail revenue from updated website and ERP integration
100%
System Visibility allowing for shareholders to step away
3x
EBITDA sale evaluation post ITS Works
Challenges They Encounter
Problems They Needed to Solve
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Aging and unreliable equipment was slowing down both admin and manufacturing tasks
Lack of task and team visibility made it difficult for management to track progress or performance
Heavy admin workload kept staff away from value-generating work
Communication breakdowns between staff and with customers led to inefficiencies and missed opportunities
Sales were stagnating, and business growth had come to a halt
No real-time financial oversight, leaving leadership flying blind
Excessive spending on hosting and communication services with no clear ROI
No cybersecurity in place, leaving the business vulnerable to threats
No backup systems meant critical data was at constant risk
Our Solution
Industry Tech Solutions delivered a full-stack digital transformation
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Microsoft 365 cloud migration for communication, collaboration, and control
A modern, high-performance website to support branding and online sales
Deployment of a new VOIP phone system with queueing and call visibility
Development of a sales-integrated ERP with inventory management
Automated invoicing and payment tracking
Streamlined admin process automation
New IT equipment deployed across office and production areas
Implementation of cloud and endpoint cybersecurity to safeguard business data
Rollout of cloud and endpoint backup solutions to ensure full data recovery protection
We began with a detailed discovery phase, identifying pain points across departments. The rollout was phased to reduce disruption
- Web team handled design and launch of the new online presence
- Web team handled design and launch of theComms and managed services team installed the phone system and secured devices new online presence
- Development team built and integrated the ERP platform
- Cybersecurity and backup systems were configured and tested across all devices
- Live support and training were delivered post-deployment to ensure smooth adoption
The Results
The Impact We Delivered
Retail revenue more than doubled within months of going live
Office workload dropped by over 50%, freeing up staff to focus on growth
Clear visibility over operations, from job tracking to team accountability
50% fewer errors due to automation and real-time monitoring
Owner able to step back from day-to-day operations with confidence
Business successfully expanded internationally, made possible by new systems and operational control
Full cybersecurity and backup coverage created peace of mind and compliance readiness
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Services we offer
Construction
Delivering smart surveillance, digital tools, and project efficiency solutions.
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Manufacturing
Providing ERP, SCADA, and redundancy integrations for operational excellence.
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Engineering
Offering secure, scalable on-premise infrastructure supporting advanced engineering needs.
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Logistics
Enabling fleet tracking, automation, and digital inventory for optimized logistics.
Why Choose Us
Your Tech Partner, Not Just a Provider
We go beyond fixing problems. We anticipate needs, prevent issues, and help you stay ahead of change.
100%
Client Retention
25–40%
Efficiency Gains
30+
Years Experience
Our team takes the time to understand your business, align solutions with your goals, and provide ongoing support that grows with you.
With us, you don’t just get IT services—you get a trusted partner who makes technology an advantage, not a challenge.
With us, you don’t just get IT services—you get a trusted partner who makes technology an advantage, not a challenge.
Construction
Building smarter, faster, and safer
Modern construction demands precision with drones, BIM, AR, and digital tools. Our solutions connect every workflow—streamlining inventory, tracking fleets, and enhancing site visibility—so teams deliver projects on time, on budget, and without disruption.
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Manufacturing
Powering manufacturing without interruptions
Today’s factories rely on seamless data, automation, and control. We deliver resilient IT with ERP, SCADA, and redundancy solutions—keeping machines synchronized, processes transparent, and production lines running at full speed without the risk of costly downtime.
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Engineering
Engineering built on reliable foundations
Great designs demand dependable systems behind the scenes. We deliver secure on-premise infrastructure that powers collaboration, accelerates workflows, and protects sensitive data—giving engineering teams the confidence to innovate, solve problems, and bring complex ideas to life.
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Logistics
Smart technology driving logistics forward
Modern logistics demands efficiency across every mile. Our services integrate fleet tracking, warehouse automation, and workforce mobility—empowering companies to gain visibility, reduce delays, and keep supply chains running seamlessly from origin to destination.
Success Stories
Proven Results on the Ground
Midtown Commercial Tower
42%
faster reporting with automated updates.
10+ hrs
Weekly hours saved from downtime cuts.
3 weeks
Project delivered 3 weeks early, lowering costs.
Problem:
The project team struggled with poor coordination between on-site staff and the office. Paper-based reporting caused delays, and miscommunication led to scheduling conflicts. On average, the project lost 12 hours per week resolving errors and waiting for updated plans.
Solution:
We introduced our project management software integrated with secure on-site connectivity. This allowed real-time updates, streamlined task assignments, and centralized reporting accessible from both office and field.
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Greenfield Residential Development
99.9%
network uptime throughout the project.
28%
Approval turnaround times improved by 28%.
₱1.2M
The project avoided potential ₱1.2M in delay-related costs.
Problem:
Connectivity issues slowed down inspections and approvals. Teams relied on hotspot connections that frequently dropped, causing an average 15% delay in approval turnaround times. Security risks also grew due to unprotected file sharing.
Solution:
We deployed a dedicated on-site network with built-in security protocols and integrated it with our project collaboration tools. This ensured reliable communication and safe file transfers across the team and stakeholders.
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Midtown Commercial Tower
42%
faster reporting with automated updates.
10+ hrs
Weekly hours saved from downtime cuts.
3 weeks
Project delivered 3 weeks early, lowering costs.
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Greenfield Residential Development
99.9%
network uptime throughout the project.
28%
Approval turnaround times improved by 28%.
₱1.2M
The project avoided potential ₱1.2M in delay-related costs.
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Horizon Manufacturing Plant
35%
reduction in equipment downtime
12 hrs
Weekly productivity improved by 12 hours
100%
Production targets consistently met ahead of schedule
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Swift Logistics Company
30%
On-time deliveries increased by 30%
18%
Error rate dropped by 18%
100%
Customer satisfaction improved with faster, transparent updates
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Apex Engineering Solutions
15%
faster project delivery
20%
Rework reduced by 20%
100%
Teams can collaborate seamlessly across locations
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Summit Construction Group
10+ hrs
10+ hours saved weekly
95%
Projects completed on schedule 95% of the time
100%
Improved coordination and fewer
on-site errors
The Team Behind Success
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Sarah Mitchell
Managing Director
Daniel Carter
Head of Cybersecurity
Priya Nair
Lead Solutions Architect
Emily Zhang
Client Success Manager